Dashboard Error: "Your Sessions is out of date and this draft cannot be saved"

When editing dashboards, you may encounter a sync error that prevents your changes from being saved. This article explains how to identify and handle these situations.

How to Identify a Dataset Sync Error

You may see a red warning notification stating: "Your session is out of date and this draft cannot be saved. Please refresh the page to continue editing."

What to Do When You See This Error

1. Stop editing the dashboard immediately - any further changes will not be saved

2. Contact support through email or chat immediately

Continuing to edit a dashboard while this error is present will result in lost work. The dashboard is in an unsaved state and cannot persist changes until the sync issue is resolved.

You may need to work with our team to ensure that changes up to that point are saved.

We are actively working on a resolution to the underlying issue.