Troubleshoot "Error Loading Dashboard" error on embedded dashboards

Last updated: December 26, 2024

If you see the following error on the embed dashboard, it may be due to one of the issues below.

Screenshot 2024-10-28 at 10.50.12 AM.png

  1. Check the domain is whitelisted on the domain whitelisting settings page. See more documentation here or go directly to the settings page.

  2. Check if the JWT is valid. JWTs will expire and this will cause the error above. Check that you are generating and retrieving the JWT via our API correctly and that the JWT isn't expired.

If you check the network error while inspecting, you may see that there's a CORs error. This may still mean that either 1 or 2 is the issue.

Issues Embedding on Angular

When using our web component with an Angular app, be sure to pass in any dynamic values as attributes and not properties, denoted by the [attr.varName] binding syntax.